Refund Policy

We do not accept returns for personal reasons.Thank you for your understanding.
However, for first-time orders only, if the product does not suit your skin, we will accept returns. Please contact us by phone within 14 days of product arrival. In this case, the customer is responsible for the return shipping costs (cash on delivery). Please also note that only the product price will be refunded, and the shipping costs and payment fees at the time of product shipment will not be refunded.

In the case of defective products, after confirming the defect with a photo attached to an email sent within 7 days of arrival, we will process a refund for the defective product.

If you wish to receive a refund for a defective product, please contact us by email within 7 days of product arrival. *If you do not receive a reply within 3 business days, please contact us again.

Due to spam email countermeasures by domain restrictions, emails may not be delivered properly, so please check that you can receive emails from the following domain:

info@nacharal.net

・Depending on your email service, email software, antivirus software, etc., emails may be recognized as spam and not delivered correctly.
(Especially if you are using a free email service such as Hotmail)

In that case, please check your spam folder or check the settings of your service or software.

*Please note that we cannot accept returns for defective products that meet the following conditions:

・Products that have exceeded 7 days since arrival

The procedure is as follows:

1: Please send the following information by email within 7 days of product arrival:

・Name
・Home address
・Email
・Product name and number
・Defective part (Please include a photo if it is damaged, etc.)
・Order number (stated in the order confirmation email you received)

2: Once the email is confirmed, we will guide you through the refund procedure.