Legal Notices (Act on Specified Commercial Transactions)

Representative: Natsuko Hayashi

Vendor: Natsuko Hayashi

Address: 1342-20 Ukita-cho, Edogawa-ku, Tokyo

Phone Number: 050-3174-7848

Email Address: info@nacharal.net

Sales Price: The amount displayed on the product page (tax included)

Additional Fees Beyond Product Price:
Shipping: Flat rate of 240 yen (tax included) within Japan
*Calculated separately for items over 3 cm thick or weighing more than 2 kg.

Bank Transfer Fee: Varies by financial institution

Payment Methods and Timing:
Credit Card: Upon billing by your credit card company

Google Pay/Apple Pay/Amazon Pay/PayPal: Upon billing by the credit card company registered to your respective account

Cash on Delivery: Upon receipt of goods

Mobile Carrier Billing: Combined with your mobile phone bill from your carrier

Bank Transfer: After order completion
Deferred Payment (Paidy): Due by the 10th for convenience store or bank transfers, or withdrawn on the 12th for account transfers

Delivery Time: 3–4 business days after order

Delivery Method: Home delivery

Returns, Defective Goods, and Cancellations: 

If you wish to return or exchange an item, please contact us in advance by email or phone.

Returns and exchanges cannot be accepted in the following cases:

・Opened products

・Products more than one week after arrival

・Products that have been used even once

・Made-to-order products (customized items)

・Special limited-edition items (products with a specifically short sales period)

・Damage or soiling caused by customer negligence (including packaging and accessories)

・Sale items ・Returns due to customer circumstances (misorders, etc.)

・Other items judged to have clear signs of use (e.g., perfume or cigarette odors, makeup residue, damage, dirt, etc.)

*Returns due to the product not being suitable for your skin are accepted only for the first purchase.
Please note that cancellations due to customer circumstances are not accepted.

Return Period: 14 days