Usage Guide

Thank you for using the NACHARAL online store.

Below is information on how to order, payment, shipping, and returns. For more information, please also visit our Frequently Asked Questions.

How to Order →
Payment →
Business Hours →
Shipping →
Consumption Tax →
Returns →
Gift Orders →
Changing Your Email Address →

How to Order

Select Your Items.

On the order screen, select your desired items, specify the quantity, and click the "Add to Cart" button.

Review Your Order.

On the shopping cart screen, please check that your order details are correct, then click the "Checkout" button.

Proceed with the Checkout Process Based on Your Cart Contents.

Please specify your desired delivery date and time, as well as any gift wrapping preferences. Select your delivery address and payment method.

Please Review Your Order Details One Last Time.

Please review the information you have entered and click the "Confirm Order" button. This will complete the ordering process.

You Will Receive an Order Confirmation Email from Us.

If you register your email address using a mobile phone, please ensure that your settings do not block emails from PCs.

Payment

Credit Card Payment

VISA / Mastercard / AMEX / JCB

Convenience Store Payment

FamilyMart / Lawson / 7-Eleven

Smartphone Payment (QR Code)

PayPay / Merpay

Bank Transfer

Available. For details on the transfer account and other information, please check the checkout screen and order confirmation email.

Other Payment Methods

Shop Pay / Google Pay / PayPal

Business Hours

Orders are shipped and inquiries are handled from 9:00 to 17:00 (excluding weekends and holidays).

If the online store is temporarily closed for staff training or other reasons, we will post a separate notice on the website.

Shipping

Shipping within Japan is free for orders of ¥5,500 (tax included) or more. For orders under ¥5,500 (tax included), shipping is ¥240 (tax included) nationwide for Click Post eligible items, ¥880 (tax included) for courier delivery, and ¥1,320 (tax included) for courier delivery to Hokkaido and Okinawa. There are no additional charges for remote islands. If you order Click Post eligible items and non-eligible items together, the shipping fees for each delivery method will be combined.

Shipping to overseas destinations is available for an additional fee. Please check the checkout screen for shipping fees and available delivery areas.

For more information on shipping, returns, and gifts, please also check the General FAQ.

Orders are usually shipped within 3 to 5 business days.
In some areas, including Hokkaido, Okinawa, and remote islands, we may not be able to deliver at your specified date and time.
Please note that delivery may be delayed due to severe weather or disasters.

Consumption Tax

All prices include consumption tax.

Returns

As a general rule, we do not accept cancellations, returns, or exchanges due to customer convenience. However, we will accept returns in the following cases:

Defective Products, Damage During Shipping, or Incorrect Items

If a product is defective, damaged during shipping, or if you receive an item different from what you ordered, please contact us via the inquiry form within 7 days of receiving the product. We will inspect the item and arrange a return or exchange. We will cover the return shipping costs.

If the Product Is Not Suitable for Your Skin

Returns due to a product not being suitable for your skin are accepted only for your first purchase and only if you contact us within 14 days of receiving the product. This also applies if you try the product to see if it is suitable for your skin. You will be responsible for the return shipping costs. Only the product price will be refunded; shipping fees and payment processing fees are non-refundable.

If you wish to return an item, please be sure to contact us in advance via the inquiry form. We cannot accept returns without prior notice.

Gift Orders

Please check the checkbox in the shopping cart. We will deliver the order directly to the recipient.

If the orderer and recipient are different, the orderer's information (name and address) will be printed in the sender section of the shipping label.

Changing or Deleting Account Information

If your registered email address or shipping address changes, you can update it on your account page. If you wish to delete your account, please contact us via the inquiry form. We will delete your information appropriately in accordance with the Act on the Protection of Personal Information.