Frequently Asked Questions
Due to system constraints, we generally cannot accept cancellations due to customer reasons. However, if you contact us before shipping, we may be able to accommodate your request, so please contact us through the inquiry form.
Q. I forgot to enter my coupon code. Can I apply it later?Due to system constraints, coupon codes cannot be applied to orders after payment has been completed. If you entered a code but it was not applied, please contact us.
Q. I want to change my payment method.We apologize, but we cannot change your payment method after an order has been placed. We appreciate your understanding.
Q. Do you ship internationally?Currently, we do not ship internationally.
We apologize, but deliveries are limited to within Japan. For international customers wishing to place a wholesale order, please contact us via inquiry.
Yes, we can. On the payment screen, please check "Use a different billing address than shipping address." The delivery label will state, "This is a gift from [Your Name]." (Please be assured that no receipts showing the product price will be included.) We also offer simple gift wrapping with a message card and ribbon seal. Please contact us via inquiry or chat.
Q. Can I return or exchange an item?If you receive a defective product or an incorrect item, please return it to us within 7 days of arrival. (Limited to unused items.) We will cover both shipping and handling fees for exchanges or refunds.
Additionally, for first-time orders only, we accept returns if the product does not suit your skin. Please contact us by phone within 14 days of product arrival. In this case, the customer will be responsible for the return shipping costs (prepaid). Please also note that only the product price will be refunded; shipping costs for the original shipment and payment transaction fees cannot be refunded.